5 Star Plumbing | FAQ
4616 Roseville Rd #109, North Highlands, CA 95660
E-mail us: us@5-starplumbing.com
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Frequently Asked Questions
Is there anything I should do to maintain my septic system?
Yes. You should do something to grow bacteria in your septic system, because that’s what makes it work.
How do I winterize plumbing in areas that are exposed to cold weather?
Depending on what kind of plumbing it is, the most effective way to winterize plumbing is to turn the water off, open the plumbing faucet/valve/etc., and use air to blow the water out of the line. If you don’t use air, then water will likely get stuck in the line, eventually freezing and bursting during the cold weather. That will invalidate all your work.
How much will something cost?
This is a big one, and it doesn’t necessarily apply to only plumbing. You should never receive a price sight unseen. If a plumber is able to tell you how much something costs before they even look at the problem, I wouldn’t trust the price they gave you.
Why does it cost so much?
At the very peak of the mountain, plumbing can appear to be very simple. However, there’s a lot of liability when you’re dealing with things like water. It’s easy for something to be done wrong if the person doesn’t know what they’re doing or if they don’t take the time to do the work correctly. All of a sudden, everything blows apart and causes a huge (and expensive) mess. Hire a professional if you want the job done right. A professional does cost more than a non-professional.
How long will a water heater last?
This is something that’s definitely variable. It depends on many different factors. For example, water quality and how much the system is used will make a difference on how long it lasts. We typically say that a water heater installed today will last around 8-12 years. That’s very different from a water heater that was installed 25 years ago. Things just don’t last as long as they used to.
How hot should my home’s water be?
We do not recommend hot water to be any hotter than 120 degrees. Anything higher than that temperature could become dangerous for small children or elderly people.
Why do I run out of hot water?
It could be because of your water heater. The first thing we do is look at your water heating needs. Then we look to see if the water heater is working properly and delivering the water that it’s supposed to. If it is, it may just not be sized properly.
Why does it take so long to get hot water?
You’re standing at the sink, waiting for hot water to come out but it takes practically forever. That’s because the hot water has to get from the heater to the faucet. If the water heater is physically located a long distance away from the faucet, it’s going to take a long time to get there. There are solutions to this problem. It would probably save you money in the long run to install a recirculation system to keep hot water at the faucet.
Why is my electric bill so high?
Your water heater (especially if it’s electric) definitely influences your electric bill. Electric water heaters are normally 30 percent of the electric bill. If the water heater is old or you have hardness/poor water quality, it can cause your bill to be much higher than necessary.
Why do I have such low water pressure in my home?
When most people ask for water pressure, they’re really asking for water volume. It could be caused by a number of factors. The street pressure that’s being provided to you might be low. You may be using a well that doesn’t have much water. Maybe you have old pipes that are like clogged arteries. The way to increase volume is to install booster pumps, fix the well situation, or replace the pipe to get rid of the clogged arteries in the plumbing system.
Do you offer financing?
Yes, we offer several financing options. We work with great lenders that can work with you if you choose to finance. Please call us at (916) 796-1233 to go over the financing options we offer.
Do you have insurance?
Yes, 5 Star is fully insured on all our services. We have over 10 years of experience and are licensed, bonded, and insured.
Are your employees fully qualified and insured?
Yes. Anyone we send to your home is fully insured, registered with the State of California, and fully qualified to work on your home.
What is your warranty?
All work, excluding drain cleaning and hydro-jet, has a 1-year warranty on workmanship unless otherwise noted on the contract. Drain cleaning has 30 days warranty and Hydro-jet has 90 days warranty. Drain clean and hydro-jet warranty cannot be applied if there are roots or damages in the sewer line. 5 Star Plumbing supplied fixtures or materials have a manufacturer’s warranty. The consumer is responsible for submitting the manufacturer’s warranty registrations. The Warranty will become null and void if the work/appliance completed/supplied by us is a subject to misuse or negligence or/and repaired, modified, or tampered with by anyone other than 5 Star Plumbing. We will accept no liability for, or guarantee suitability, materials supplied by you and will accept no liability for any consequential damage or fault.
Why should I trust you?
Our licensed company is committed to delivering top-notch customer service because we think our customers deserve the very best. Our company guarantees satisfaction and our skilled team of workers live up to that satisfaction through their workmanship. We work with you every step of the way, from design to appliances. We have only the best people working on our team and they dedicate their time and expertise to you.
How do I know I can trust 5 Star in my home?
Most of our employees have been with us for many years, and ALL are certified, licensed, and trained to be the very best. We guarantee that our technicians will treat you and your home with the utmost respect. In fact, we have hundreds of comments from our customers stating that they couldn’t have imagined a better plumbing experience. We assure all of our customers that we will not leave their homes in any state of disarray and we live up to that promise on every job.
Do you have references from previous customers?
There are numerous testimonials on our site from many of our happy customers, please read them before getting a quote. We’re also highly rated on Yelp, Google, and Facebook, so you can see additional reviews on any of these sites.
What areas do you cover?
We’re based in Sacramento. If you’re not sure whether or not your home is within our service area, just call our office at (916) 796-1233, and our team will be able to tell you if your home is within our service area.
Do you have a seniors’ discount?
We sure do – seniors get 10% off (except for some of our specials). We also offer a 10% discount for veterans. Sorry, these discounts can’t be combined. Please be aware that we may need to check your ID to confirm that you qualify.
What are my payment options?
We accept payment in a number of convenient ways: Credit cards Check Cash
Can you fix my washing machine, dishwasher, or other water-using appliances?
Sorry, we can’t. We can fix anything with your plumbing, right up to the point where it connects with the appliance.
Is a full house repipe always necessary?
No, you can choose the level of your house repiping depending on your desires. Some people want to repipe their house completely, while others choose to repipe certain segments of their existing pipes.
How Long Does Repiping Take?
This depends on the number of people working on the project, the size of the home, and the condition of the pipes. Repiping can often take days. Your plumber can tell you how long your repiping will take when the water will be shut off, and other details, after acquiring details about your home.
What Are the Benefits of Repiping Your Home?
There are many benefits to home repiping. Water running through old piping can have rust in it, affecting the functionality of the fixtures, taste and overall quality. Repiping the home can give peace of mind to the homeowner for many years. In addition, we offer a warranty at the time of the plumbing installation.
Am I obliged to proceed with work after getting a quote?
No, you don’t have to go through with the work after receiving your quote for the service. It’s a no-obligation quote, but we’ll be more than happy to provide the services for you. In the case that the quote does not satisfy you, we would be more than willing to discuss it in order to satisfy your needs.
How much do you charge for quotes?
Our quotes are completely free of charge. All you need to do to schedule a free quote is call (916) 796-1233.
Is a permit required?
In most cases, you can get permits yourself. In case you need help, we pull all permits for you with the appropriate department Call us to find out at (916) 796-1233 if you need a permit for your type of work.
Do you handle any electrical work or provide other services?
Yes, we do. We provide full Electrical and HVAC services at the same high level of quality.
Does my family have to move out during the work?
There’s no need for your family to move out during the work. When possible, we handle the toughest tasks first. We will let you know of the project plan beforehand so that, if needed, so you can make arrangements.
Will there be a lot of mess?
We will clear up all our mess at the end so you won’t have to deal with it after we leave. We will remove all the construction waste. In most cases, you will not need to hire a cleaning company.
Can you fix the work previously done by other technicians?
Yes, we can. We’d be happy to do an assessment and let you know the options and costs to fix your plumbing problem once and for all. Any work we do is covered by our warranty.
How do you perform a drain cleaning if I don’t have a sewer clean-out access?
If the drain doesn’t have clean-out access, in most cases we can snake the line through a toilet drain.
When do I have to replace my old water heater?
You should consider replacing your water heater if it is older than 8-10 years, if you have leaks around the base of the tank, or If you are starting running out of hot water faster. Modern water heaters are up to 20 percent more efficient than older models, and many heat faster as well.
What is the difference between tankless and tank water heaters?
Tankless water heaters(On-demand water heaters) use energy only when you turn on the tap, while traditional water tanks will continuously store and heat water. The model you choose should be based upon your budget, your lifestyle, and the requirements of your household. Call our office at (916) 796-1233, and our team will be able to tell you what model suits you best.
How much do you charge for a Service Call?
The service call is $149 at the current discounted rate. Minor repairs are included in the service call.
I have slow draining pipes and repetitive clogs, what should I do?
If your drain clogs occasionally, the best option would be to perform a sewer camera inspection. Camera pipe inspection allows for a real-time visual inspection of underground sewer lines and other piping in order to determine the condition inside the pipe. This technology uses a flexible cable with a high-resolution video camera on the tip. As the cable is inserted through the pipe, equipped with lights it is able to record its findings. Our technicians are able to pinpoint problems with broken, cracked or collapsed drains that require repair or replacement.
Do you provide plumbing fixtures or I need to buy my own?
When you are ready to upgrade your plumbing fixtures, we can help you find quality ones for your home with the style and features you want. Of course, we will provide the best parts and plumbing fixtures at the best price. However, if you already know what you want, buying your own plumbing supplies can help you ensure that you are happy with the design. On our part, we will make sure the fixtures are properly installed.

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