
Toilet Trouble? Here Is What It Usually Means
A toilet rarely fails all at once. It gives you warning signs first. If any of these sound familiar, a repair now is far cheaper than the water damage or the wasted water bill that follows:
- Water runs constantly or cycles on its own long after you flush
- The bowl drains slowly or needs a second flush every time
- Water pools around the base or the floor feels soft nearby
- The toilet rocks or shifts when you sit down
- A phantom flush, where the tank refills for no reason
- A crack in the tank or bowl, or a handle that sticks
A running toilet alone can waste hundreds of gallons a day. That is the most common call we get and usually the fastest to fix.
The Repairs We Make Most
Most toilet problems come down to a handful of worn parts. We carry the common ones on the truck, so many repairs are done in the same visit.
Flapper and fill valve
Wax ring reseal
Flush and handle mechanisms
Supply line and shutoff valve
Tank-to-bowl gaskets and bolts
Reset and re-level
When a fixture is cracked, chronically clogged, or simply too old to keep patching, we tell you honestly when a replacement is the smarter spend rather than the next repair.

New Toilet Installation, Done Right the First Time
When it is time for a new toilet, we handle the whole job: removing and hauling away the old unit, setting a fresh wax ring, mounting and leveling the new fixture, connecting the supply, and testing for a clean seal before we leave. If you already bought a toilet, we install it. If you have not, we help you pick the right one for your bathroom and how you use it.
Choosing the Right Toilet
Three styles cover most homes. Here is how they compare so the choice fits your bathroom and your household.
Feature

Standard Tank

Tankless (On-Demand)

Heat Pump (Hybrid)
Why 5-Star
Why Homeowners Call 5-Star Plumbing
In-House Licensed Technicians
Upfront Flat-Rate Pricing
Expert Permit Management
1-Year Labor Warranty
Toilet Questions, Answered
- Should I repair my toilet or replace it?
If the fixture is sound and only a part has worn out, a repair is almost always cheaper. Replacement makes sense when the bowl or tank is cracked, the toilet clogs constantly, or it predates modern low-flow standards and is quietly running up your water bill.
- How long does a toilet installation take?
A standard swap takes about one to two hours, including removing and hauling away the old unit. We test the seal and confirm a clean flush before we leave.
- My toilet leaks at the base. Is that serious?
It usually means the wax ring has failed. Left alone, water seeps under the flooring and can rot the subfloor, so it is worth addressing quickly. The reseal itself is a routine repair.
- Will a new toilet lower my water bill?
Yes, it will. Modern high-efficiency toilets use around 1.28 gallons per flush, compared to 3.5 gallons or more on older models. In a busy household that adds up fast.
- Do you remove and dispose of my old toilet?
Yes, we do. Removal and haul-away are included in every installation. You are not left with the old fixture to deal with.
- Can you install a toilet I already purchased?
Absolutely. Bring your own fixture, and we install it, or we can help you choose one first. Either way, the labor is quoted flat-rate up front.
- What happens to the walls where you access the pipes?
We plan runs to keep access openings small and as few as possible. We close and patch the openings we make. The exact scope of wall finishing is spelled out in your written estimate before work begins, so there are no surprises.







