Plumbing Warranty and Workmanship Promise
Our work carries a 1-year workmanship warranty from the day the job is completed. Here is what it covers, which services have their own terms, and how to reach us if something needs a second look.
- 1-Year Workmanship Warranty
- Licensed, Bonded, and Insured
- CSLB #1038276
Our Warranty at a Glance
Workmanship warranty
Starts on the date the work is completed and covers problems directly related to the quality of the work we performed.
Drain cleaning warranty
Most standard drain cleaning carries its own 30-day warranty, with exclusions for roots, damaged pipe, and items that should not go down a drain.
Equipment warranty support
When we supply and install the unit, we help you with the manufacturer warranty during the first year after installation.
What Is Covered and What Is Not
Problems caused by our work
- A joint we made that fails because of how we made it
- A connection we set that leaks because of how we set it
- An installation we did that fails because of our workmanship
If the problem traces back to our work, we come back and correct it under the warranty.
Problems unrelated to our work
- New failures in parts of the system we did not work on
- Misuse of the plumbing system
- Defects that were in the system before we arrived
- Damage caused by other people, including later work by another contractor
- Any other condition not related to our work
Services With Their Own Terms
Some services and parts are not covered by the standard 1-year workmanship warranty or carry separate terms. The terms for your job are written on your invoice or proposal, and some parts are covered by the manufacturer’s own warranty.
Camera inspections and leak detection show the condition of your system with the information available on the day of the visit. They cannot promise to find every hidden or future defect. Flushing and other maintenance care for the equipment you have and do not guarantee how it performs in the future.
Drain Cleaning: 30-Day Warranty
30 days on most standard drain cleaning
If the same drain clogs again within 30 days and the cause is not on the list of exclusions, we come back.
The drain cleaning warranty may not apply to toilets in public or commercial buildings, because we cannot control how those fixtures are used.
- Roots inside the drain or sewer line
- Broken, damaged, collapsed, or deteriorated pipe
- Improper slope or improper plumbing installation
- No proper access or main sewer cleanout, or the need to use another access point
- Wipes, hygiene products, or other items that should not go into a drain
- Repeated misuse of the plumbing system
- Other defects or damage in the existing plumbing
Equipment Warranty Support
When we supply and install a water heater, tankless unit, disposal, or other equipment and it fails in the first year, we handle the manufacturer warranty with you.
Diagnose
We find out what failed and why.
Contact the manufacturer
We make the call and file the warranty claim.
Get the parts
We get approved warranty parts, or a replacement unit when the manufacturer authorizes it.
Do the work
We do the warranty work. In most covered cases there is no extra labor charge.
If a situation does call for an added labor or service charge, we tell you before the work starts.
If you bought the equipment yourself, the manufacturer warranty is between you and the manufacturer. We can still help with diagnosis, the claim, and the related work, and that help may carry a charge.
How Pricing Works
Diagnosis first
We find the problem before we name a price.
Price before work
You approve the price before we start. In most cases it stays the same to the end of the job.
Your approval first
Plumbing runs inside walls, under foundations, and underground. If we uncover hidden damage or more required work, we explain it and get your approval before any added cost.
Licensed, Bonded, and Insured
Contractor bond
On file with the state.
General liability
Coverage for the work we do in your home.
Workers’ compensation
For the technicians on our payroll.
License and insurance details are available on request. If your HOA, property manager, or landlord needs a certificate of insurance, ask when you book. Our technicians train on equipment from Navien, Rheem, Rinnai, and Uponor, and they hold training and certifications in leak detection, hydro jetting, and trenchless pipe lining.
How We Leave Your Home
When it makes sense for the job, our technicians use shoe covers, floor protection, and coverings around the work area. When the work is done, we remove the debris our plumbing work created.
Specialized cleanup is not part of standard plumbing service unless we agree to it in writing. That includes asbestos-containing materials, other hazardous materials, sewage cleanup, mold remediation, and environmental cleanup.
Same-Day and Emergency Service
Same-day service is available when the schedule and a technician allow it. For emergencies we answer 24/7, put urgent calls first, and send the nearest available technician as quickly as we can.
Arrival times depend on your location, how many calls are in line, traffic, and technician availability.
How to Request Warranty Service
Call us
(916) 796-1233, or (669) 280-7227 in the Bay Area.
Tell us about the job
The address and roughly when the work was done.
Return visit
We schedule a visit and diagnose the problem.
The outcome
Related to our covered work: handled under the warranty. Not related: a standard service call and repair charges may apply, and we go over them before any paid work.
Warranty Questions, Answered
When does the warranty start?
It starts on the date the work is completed. The workmanship warranty runs for one year from that date.
Does the warranty cover parts?
No, not on its own. The warranty covers our workmanship. Many parts and units carry the manufacturer’s warranty, and the terms for your job are written on your invoice or proposal.
Is there a charge for a warranty visit?
It depends on what we find. If the problem is related to our covered work, it is handled under the warranty. If it is not, a standard service call charge may apply, and we tell you before any paid work starts.
Is drain cleaning covered for a year?
No, it is not. Most standard drain cleaning carries a 30-day warranty, and it does not cover blockages caused by roots, damaged pipe, or items that should not go down a drain.
Can the price change after work starts?
Only with your approval. In most cases the approved price stays the same. If we find hidden damage or more required work, we explain it and get your approval before any added cost.
Do you install equipment I bought myself?
Yes, we do. The manufacturer warranty on that unit is between you and the manufacturer. We can help with the claim, and that help may carry a charge.
Do you offer a longer warranty?
Yes, on certain services and larger projects, for an additional charge. The terms are set for each project and written into its documents.
Questions About a Past Job?
Call us with the address and we will look it up. For new work, get a quote with the price set before we start.